Internet Guide for Virginia's Small Business Community

July 1999

Background: Find how why the Guide was developed.
Disclaimers: Please take time to read the Disclaimers.
Internet Guide: Start at the Table of Contents.

Table of Contents
Section 1	Defining the Internet, the World Wide Web, and E-mail
Section 2	Discussing the Benefits of the Internet
Section 3	Accessing the World Wide Web
Section 4	Finding and Choosing an Internet Service Provider
Section 5	Using the World Wide Web and a Web Browser
Section 6	Recognizing and Using the Various Types of Files Found on the Web
Section 7	Using the VA SBAP Web Site
Section 8	Searching the Web for Information on Air Regulations
Section 9	Locating Small Business Assistance Resources on the Web
Section 10	Web Searching Tips
Appendix A	Virginia Public Libraries which Provide Access to the Internet
Appendix B	Cyber Cafes in Virginia
Appendix C	pdf, Acrobat Reader and Netscape
Appendix D	Additional Internet Guides, Online and Print
Appendix E	Glossary
Appendix F	Bibliography

Background

Internet Guide

This guide was developed by the Virginia Small Business Assistance Program for the benefit of Virginia's small business community. The guide should help small businesses learn how to connect to the Internet, use a Web browser, search for resources on the World Wide Web, and ultimately how to use the Internet and the Virginia Small Business Assistance Program web site as compliance tools.

Virginia Small Business Assistance Program

The Virginia Small Business Assistance Program (VA SBAP) is a confidential "non-regulatory," voluntary program, within the Department of Environmental Quality. The program offers small businesses free technical assistance on air quality and related environmental requirements. The VA SBAP provides assistance to small businesses through seminars, guidance materials, workshops, presentations, and, through its newest project, the VA SBAP web site.

VA SBAP Web Site

The VA SBAP web site provides resources to help small businesses comply with the Clean Air Act, Virginia's Air Regulations, and other environmental regulatory requirements. This web site provides policy and guidance resources regarding the environmental quality requirements of small businesses. Users have access to Federal and State regulations (proposed & final) and related guidance materials. Although the main purpose of the VA SBAP web site is to provide information on air quality requirements, the site provides resources on a broad range of topics.

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Note... Caution... Warning... Disclaimer...

This guide should be compatible for both Netscape Navigator and Internet Explorer web browser. It was designed using an IBM compatible computer with a Windows platform (Windows NT to be exact). If you do not use Netscape, IBM compatible computer or Windows then a few sections of this guide may be of limited use to you. The information provided in this guide should be useful to anyone attempting to gain knowledge of the Internet and the World Wide Web, regardless of the kind of computer and software used, but may not provide adequate information for individuals who do not use Netscape or Windows.

This guide is written for individuals who have experience using a personal computer, a PC mouse and Windows.

Because of the limitations of this guide and its author, Appendix D provides a listing of additional resources.

All web site addresses given in this Internet Guide were last verified in July 2002 and may no longer be accurate.

The appearance of an organization's web site in this guide does not imply endorsement by the Small Business Assistance Program, the Department of Environmental Quality or the Commonwealth of Virginia. The responsibility for their contents belongs to the developers of those web sites.

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Defining the Internet, the World Wide Web, and E-mail

The Internet
The Internet is a worldwide network of computers to which any person can connect, allowing individuals to share information and to communicate on a global basis.

The image of a spider web can be used to represent this concept.  The Internet being an enormous collection of smaller networks (represented by the red computers) which are connected by cables (represented by the web, itself).

The Internet is also referred to as the Net.

Two of the most popular Internet applications are the World Wide Web and electronic mail.

The World Wide Web
The World Wide Web is an electronic information system that users access through the Internet. The World Wide Web is also referred to as the Web and WWW.  Spider web graphics, like the one above, are often used to represent the World Wide Web.

The information on the World Wide Web is organized into "web pages" that people can read on their personal computer.  By using a special software called a "web browser," you can access the Web, and review the text, graphics, photos, sound and videos that are displayed on web pages and web sites.  Two popular web browsers Netscape Navigator or Microsoft's Internet Explorer.

• World Wide Web
  an electronic information system that users access through the Internet.
• Web page
  a document created with HTML (HyperText Markup Language) and available on World Wide Web.
• Web site
  a collection of resources, primarily web pages, provided on the World Wide Web. In addition to web pages (HTML files), a web site may contain graphic files, sound files, pdf files, E-mail capability, etc.
• Web browser
  a software program that enables individuals to use the World Wide Web and to read the documents provided on the Web. Two popular browsers are Microsoft Internet Explorer and Netscape Navigator.
  

Note that the World Wide Web and the Internet are not the same thing.  The Web is an application of the Internet.  This distinction may not be important to you, and may be a little confusing, considering most people use the terms World Wide Web and Internet to mean the same thing.  Generally speaking, World Wide Web, Web, Internet and Net will all be used to refer to the World Wide Web. Today the "internet" provides the most common reference to the world wide web.

The focus of this guide is the World Wide Web.  The guide provides information on accessing and using the Web.

Electronic Mail
Electronic mail or e-mail is an Internet service that allows users to exchange messages.  If you have Internet access and the necessary mail software, you can send e-mail message to anyone who has an Internet address.

Most web sites provide e-mail addresses to allow users to communicate with staff members associated with the site.  Through e-mail, users can ask questions and provide comments on the product, service or information displayed on the site.

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Discussing the Benefits of the Internet

Benefits in General

• Internet
  the ability to communicate and acquire information and knowledge on an international basis at a relatively low cost
• World Wide Web 
  quick, easy access to a wealth of information on any imaginable topic
• E-mail
  quick and inexpensive communication

Benefits for a Small Business

• E-mail
  • communicate with vendors and consumers
  • discuss business problems and solutions with knowledgeable individuals
  • advertise your business' products or services
• World Wide Web
  • learn about new products and technologies
  • learn about the regulations that impact your operations
  • advertise your business' products or services
  • advertise your business' products or services

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Accessing the World Wide Web

To access the Web, you will need the following:

• Computer
• Telephone Line
• Modem
• Internet Account
• Web Browser Software
  OR
• Access to Web Resources in Your Community

Resources in Your Community
There may be resources in your area that provide Internet access for free or for a small fee.  If you do not have a computer with Internet access at your home or work, check your public library.  The majority of public libraries in Virginia have computers with Internet access for their patrons to use.  Most libraries, which provide Internet access, also have staff that can help you use the Internet.  In Appendix A of this manual, you will find a list of Virginia public libraries which provide access to the Internet. If your library does not have Internet access, find out if there is a "Cyber Cafe" in your area.  A Cyber Cafe is basically a restaurant or cafe that offers Internet access for a fee.  A Cyber Cafe is not a good long-term solution for accessing the Internet, but can be a good place to start your Internet experience.  Appendix B provides a list of Cyber Cafes in Virginia.

There may be additional resources in your community.  For example, Kinko's offers Internet access at most of its branches, providing both World Wide Web access and e-mail capabilities.

Accessing the Web from Home or Work
If you decide to access the Internet from home or work, you will need the appropriate hardware and software.  If you own a fairly new computer, then you will not have to concern yourself with buying special hardware and software for the Internet.  Newer computers are well equipped for Internet access.  You will still need to have an Internet Account.

Computer
PC users (IBM compatible) - A computer that has a 486 or Pentium chip, with a speed of 25 megahertz (MHz) or higher (33, 50, 66, etc.) is recommended. You will want to have at least 4 megabytes of internal memory (RAM), but 8 megabytes would be better. The more RAM you have, the faster your computer will be able to load the web page information. A slow computer with limited memory can make using the Internet very frustrating (Davis and Mishkin, hwsw.html).

MAC users - You will want at least a MAC system 7 (Davis and Mishkin, hwsw.html).

Telephone Line
You will be accessing the Internet through your telephone line. Telephone lines allow computers to "talk" to each other and transmit information. Keep in mind that if you have one phone line, you will not be able to talk on the telephone, while connected to the Internet. The Call Waiting service can cause problems while using the Internet. If you are connected to the Net and receive an incoming call, the Call Waiting service can disconnect the Internet connection.

Modem
A modem is a device that connects your computer to the telephone line. Most new computers have modems already installed, but you can buy one separately, if necessary. The higher the modem speed, the faster the computer can process information transmitted over phone lines. Most Internet guides recommend using a modem with a speed of at least 14,400 bits per second (bps). If you can afford a 33.6K (33,600 bps) or 56K (56,000 bps) modem, that's even better.

Internet Account
To access the Internet, you will need to open up an account, "Internet Access Account," with an Internet Service Provider. An Internet Service Provider or ISP is a company which provides access to the Internet for a fee. Note that you will want to use an ISP that services your area code (remember - the Internet is accessed over telephone lines).

The "GET IT JOE!" web site explains how you access the Internet through an ISP:

You use your modem which is attached to your computer to call an Internet Service Provider; usually this is a local phone call. The Internet Service Provider has several modems attached to their computer(s); a modem answers your modem and connects you to the Internet. The Internet Service Provider has a full-time connection to the Internet and connects you to the rest of the world while you simply make a local call.

(Davis and Mishkin, isp.html)

You should have a number of ISP companies from which to choose. Your current phone company may offer Internet services. Appendices C - F provide listings of ISPs for each of the four Virginia area codes. You can also look under "Internet" in the Yellow Pages.

There is an alternative to having an account with an Internet Service Provider. The alternative is having an account with a "commercial online service," such as American Online (AOL). The difference between an Internet Service Provider and a commercial online service is how you access the Internet.

If you have an account with a commercial service provider, you access their set of Internet services, rather than directly accessing the Internet. This means that you will be limited to the Internet services and information chosen by the company. You may decide to choose a commercial online service because of the possible benefits. "They're relatively easy to get connected to and use" (Levine, Baroudi, and Young).

Web Browser Software
To view documents on the World Wide Web, you will need to use a browser software. An ISP usually provides a web browser such as Netscape Navigator or Internet Explorer as part of its services. Newer computers may come with this software installed.

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Finding and Choosing an ISP

Resources for finding an Internet Service Provider:

• Internet section of the Yellow Pages
• Your current telephone company
• The List: the Definitive ISP Buyer's Guide web site [http://thelist.internet.com/]
  This web site is easy to use, allowing you to compile a list of companies that service your area code.

That part is really simple. Narrowing down your choices may be a little more difficult.

Situations to Consider When Choosing an ISP

1. Is the ISP able to provide you with access to the Internet through a local phone call?
   You definitely want an ISP that you can access through a local call. Otherwise, your long distance bill will be quite high. Unfortunately, in some areas of Virginia, finding an ISP that provides Internet access through a local telephone call may be difficult.
2. What is the ISP's modem speed?
   The modem speed of the ISP limits your ability when using the Internet. For example, if you have a 33.6K modem and the ISP has a 14.4K modem, then you will be limited to the speed of the 14.4K modem.
3. What are the monthly/yearly fee options of the ISP?
   You should have a number of ISPs from which to choose -- make price comparisons.
4. Does the ISP offer a browser software free of charge?
   Try to find an ISP that offers free browser, e-mail and connectivity software.
5. Does the ISP offer technical support and/or training?
   Technical assistance and training can be very important to inexperienced users. Ideally, the ISP will offer technical assistance free of charge.
6. Does the ISP charge a setup fee?
   Ask the ISP to waive the setup fee, or find one that doesn't charge a fee.
7. Does the ISP offer access to the Internet 7 days/week and 24 hours/day?
   When choosing the ISP, consider when you will want to have access to the Internet -- during work or after work, weekdays or weekends, etc.
   

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Using the World Wide Web and a Web Browser

World Wide Web, Web, WWW
As stated in the first section, the World Wide Web is an electronic information system that users access through the Internet. The information on the Web has been organized into web pages that people can read on their personal computer. The term "web page" generally refers to a document written in HTML or HyperText Markup Language. HTML is the coding language used to create hypertext (linked) documents for use on the Web. Web pages are connected to each other by hypertext links.

You move around the Web using hypertext links (or "links", for short). On any given web page, you will see text that is underlined and colored. This underlined and colored text represents a link. When you position your mouse cursor over the text, the cursor should change appearance. The cursor may change from an arrow to a hand. When you see this change, try "clicking" on the text. You use your mouse to "click" on the highlighted text, by placing the mouse cursor over top the word(s) and pressing down the left button on the mouse. By clicking on a link, you will access a different web page.

Web browsers are the only software that can read HTML and the hypertext links that provide interactive connections to documents worldwide. Now, we will discuss the features of a web browser.

Using a Web Browser
This section of the guide is specific to the Netscape browser. If you have a different browser, the information provided here will still be useful, because web browsers have the same basic options and functions. The main difference is the location and display of the options provided.

The below graphic represents the top of the Netscape browser. The graphic illustrates the basic features of the browser. The graphic is used to portray the Netscape browser "toolbar." Windows-based software applications have toolbars which allow the user to access the features, or tools, provided by the software.

The Basic Functions of the Netscape Web Browser

Back - returns you to the previous web page.

Forward - after having used the Back button to view a previous page, the Forward button returns you to the later one.

Home - accesses the web page that is displayed when you open the browser. You designate the "home page" under Options in the General Preferences section.

Reload - refreshes the page you are currently viewing. Occasionally, a browser will stop loading (reading) a web page, but your computer screen will be blank. Reload will complete loading a page that was stalled during transmission. Reload also ensures the most current version of a web page.

Images - loads graphic files. You would only need to use this button if you have instructed the browser to not automatically load graphic files.

Open - allows you to directly access a web site, by typing the site's Internet address or URL in the Open text box.

There are two other ways to specify the URL of a new site. One method is to delete the URL displayed in the Location box, type in the desired web site address, and press the Enter key. Third option is to use the Open function under File. At the top of the toolbar, under File, choose the Open Location option, type the site's Internet address or URL in the Open text box, and click on the Open button.

Print - prints the web page you are currently viewing. Note that a web page is usually longer than a computer screen and may actually result in numerous printed pages.

Find - locates a word or phrase within a web page. Click on the Find button to access the Find text box, which allows you to specify a word or phrase to locate within the text of the current web page. Type a keyword in the text box and press the Find Next button. If a match is found, the word or phrase is highlighted within the body of the text. Continue pressing the Find Next button, until you receive an error message (Search String Not Found).

If your search is unsuccessful from the beginning, try another word or phrase that has the same meaning. For example, the dry cleaning industry may be referenced as "dry cleaner," "dry cleaning," "launder," etc. Note that this option is also located under Edit at the top of the toolbar.

Stop - interrupts or stops loading a web page.

Note that you can tell when a document has finished loading by looking at the message at the bottom of the browser software. The message bar also provides "connecting" and "downloading" information such as:

Location box - displays the current web site address or URL. In the above graphic, the URL for the Virginia Small Business Assistance program home page is displayed in the Location box.

The Browser icon, which is displayed at the right of the Location box, serves two functions. Movement in the icon (i.e., shooting stars are whizzing around the "N") indicates that the web page has not finished loading. The icon is also a hypertext link, which you can click on to access the Netscape web site.

Bookmarks - saves web site addresses to a list. This option allows you to create a listing of web sites that are of particular interest or use to you. To save the current web site URL to the Bookmark listing, click on Bookmarks, and select Add Bookmark.

To use the Bookmark listing, click on Bookmarks, select Go to Bookmarks, and choose the desired web site from the list. Other browsers may call the Bookmark listing a Hotlist or Quicklist. Whatever its name, this feature allows you to return to a listed web page by simply clicking on the document's title in your list.

Scroll Bars - allow you to move around a web page.

To move from the top of a web page to the bottom, you use the scroll bar located on the right on the browser window. To move from the left of the page to the right, use the scroll bar at the bottom of the screen. Use your mouse to click on the arrows in the scroll bar (Davis and Mishkin, joe1e.html).

Most web pages are longer than the computer screen. To move down the page, you use the scroll bar located on the right of the computer screen. Occasionally a web page is wider than the computer screen, and you will need to use the scroll bar located at the bottom of the screen. If you use a Windows version WordPerfect or Word, then you should be familiar with scroll bars and their function.

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Types of Files Found on the Web

When using the World Wide Web, you will probably run across some file types that are familiar (for example, WordPerfect & ASCII Text) and some that are unfamiliar (HTML & pdf). In this section, we will review some file types that are commonly found on the Web. Note that all of the file types that are used on the VA SBAP site are discussed in this section.

HTML
An HTML file is commonly referred to as a "web page." The file extension for an HTML document can be either .html or .htm.

TXT
TXT indicates an ASCII text file that can be view in a web browser, or can be downloaded (saved to the computer's hard drive) and opened in a word processor or text editor.

Note that web browsers can only read HTML, TXT and some graphic files (graphic files are discussed below). For other file types, you will need to use other software. Web browsers can be configured or instructed to automatically open the appropriate software, when a user clicks on certain file types (for example pdf, WPD, DOC, video, and sound).

pdf
pdf stands for "Portable Document Format." To view a pdf file, you will need the Adobe Acrobat Reader software. With the Acrobat Reader, you can view and print pdf files exactly as they appear in original form. Your web browser can be configured to view and print a pdf document while you are using the browser. See Appendix G, for instructions.

Pdf is often used to put lengthy documents on the Web, and therefore often have large byte sizes. Usually the byte size of a pdf document will be indicated beside the hypertext link to the file. You should be aware of the byte size because it will affect the downloading time. If you decide to save the pdf file to your computer's hard drive, you want to make sure you have enough memory (also indicated in byte size).

You can download a free copy of the Acrobat Reader software from the Adobe web site, at the following Internet address: www.adobe.com/prodindex/acrobat/readstep.html
Instructions for downloading the Acrobat Reader are also provided in Appendix G.

WPD  or  DOC
These file types should be familiar. WordPerfect (wpd) and Word (doc) documents need to be saved and then opened in the appropriate word processing software. On the VA SBAP and VA DEQ sites, you will find two different file extension names for WordPerfect documents: .wp6 and .wp5 (wp6 files were created in WordPerfect version 6.1, and wp5 in WordPerfect 5.1).

ZIP
ZIP represents a "zipped" or compressed file. To read the contents of a ZIP file, you will need the appropriate software to "unzip" the file. You may already have such software on your computer: WinZip for Window users, StuffIt for Mac users and PKUNZIP for DOS users.

WinZip can be downloaded at http://www.winzip.com/
PKUNZIP can be downloaded at http://www.pkware.com

EXE
EXE represents a file that can be executed or run after downloading. EXE files are commonly called executable files.

Graphic Files (Pictures)
Graphics are often placed within a section of text in an HTML file or web page. Graphics therefore look like they are part of the HTML file, but they are actually a separate file. Graphic files do not require additional software. These files are displayed by web browsers, unless you are using a text-only browser, such as Lynx. Web browsers can display the graphic files with the following extensions: GIF, JPG, PNG, PCX, BMP, PICT, and a few others.

Graphics can be used for fun or may be an important part of information provided on a web page. Graphics are often used to represent complex mathematical equations, diagrams of equipment, etc. For this reason, I would recommend using a browser that can display graphics. There is a disadvantage of using a graphic browser. Web pages with graphics of large byte sizes generally load slowly, which can be frustrating.

The following information on sound and video is included because the more you know about the Web the easier it is to use the Web. Unlike graphics, at this stage of the game, sound and video are used mainly for entertainment purposes. As society becomes more familiar with the Web, sound and video may be used regularly to address serious subject matter.

Audio Files (Sound)
Audio files contain digitized sound. To listen to sound online, you will need a computer with a sound card and speakers. You will also need software that enables the web browser to execute or run the audio file. Such software is usually referred to as an audio "plug-in." RealPlayer and Shockwave are popular audio players. Some new browsers have built-in sound players. Audio file types include: WAV, AU, AIF, RA, and RAM.

Video Files
To view videos online, you will need a video card and video plug-in. Movie formats include: QuickTime (.MOV), Video for Windows (.AVI), MPEG (Motion Picture Expert's Group), Autodesk Animation (.FLC) and Shockwave.

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Using the VA SBAP Web Site

Purpose of the VA SBAP Web Site
The VA SBAP web site provides resources to help small businesses comply with the Clean Air Act and Virginia's Air Regulations. This web site provides policy and guidance resources regarding the air and environmental quality requirements of small businesses. Users have access to Federal and State regulations and related guidance materials. Although the main purpose of VA SBAP web site is to provide information on air quality requirements, the site provides resources on a broad range of topics.

The VA SBAP site is a "web site within a web site;" it is a part of the Virginia Department of Environmental Quality (VA DEQ) site. The VA DEQ web site provides information on air quality, water quality and waste management for the Commonwealth of Virginia. The VA SBAP site targets small businesses potentially impacted by the 1990 Amendments of the Clean Air Act.

Resources in the VA SBAP Web Site

• Small Business Assistance Program
  The resources provided on the Small Business Assistance Program page include:
  
  1. contact information for VA SBAP staff members;
  2. services provided to small businesses;
  3. current projects of the program;
  4. background information;
  5. the role and members of the advisory board;
  6. the information on the VA SBAP ombudsman (small business advocate);
  7. definition of a small business;
  8. businesses likely to be impacted by the Clean Air Act, and
  9. access to the financial resources, fact sheets and events calendar web pages.
     
     
• Regulations & Guidance Materials
  The Regulations & Guidance Materials page provides access to the following resources:
  1. the Resources By Industry Sector page, which provides resources for state and federal rules and regulations by business sector, as well as relevant guidance materials, web sites and associations;
  2. the Virginia Air Regulations page, which provides Virginia air regulations by chapter;
  3. the Federal Air Regulations & Guidance Materials By Topic page, which provides federal air regulations and guidance materials by topic;
  4. a listing of helpful web site that provide access to state and federal air regulations and guidance materials;
  5. multimedia fact sheets, regulatory updates, regulatory calendar and regulatory summaries, and
  6. the VA DEQ sections on water and waste regulations.
     
     
• Permits & Guidance Materials
  The resources provided on the Permits & Guidance Materials page include:
  1. application forms, instructions and regulations for individual Virginia air permits;
  2. guidance documents and staff contact information;
  3. resources for emission factors and calculations, and
  4. access to the air, water and waste permit section on the DEQ site.
     
     
• Resources by Industry Sector
  The Resources by Industry Sector page is also accessible from the Regulations & Guidance Documents page. This page provides access to:
  1. state and federal rules and regulations for individual industry sectors and processes (36 categories),
  2. compliance assistance and pollution prevention guidance material, and
  3. web sites and associations.
     
     
• Financial Resources
  On this page, businesses will find information on the Small Business Environmental Compliance Assistance Loan Fund and tax exemption on pollution control equipment. From this page, businesses will be able to access agencies or programs which offer financial assistance.
  
  
• Fact Sheet Collections
  This web page provides listings of compliance assistance and pollution prevention guidance materials, and access to other sites' fact sheet collections.
  
• Links to Other Programs and Resources
  The topics on Links page include:
  1. business assistance programs in Virginia;
  2. federal business assistance programs and resources;
  3. compliance/regulatory resources;
  4. trade associations;
  5. financial resources;
  6. training resources;
  7. pollution prevention & waste reduction resources;
  8. environmental management systems / ISO 14000;
  9. environmental management and compliance software;
  10. Search engines and Internet guides, and
  11. VA Department of Environmental Quality Environmental Programs

Finding a Specific Resource on the VA SBAP Site
This section provides a demonstration of how one would use the VA SBAP site to find information on a specific topic.

Pretend that you are the owner of a dry cleaning facility (a small business), and you need information on the environmental requirements that affect your operation.

Access the VA SBAP home page.
Click on the Resources by Industry Sector button in the navigation graphic at the top of the page.
Choose Dry Cleaners (#10) from the list of business sectors.
You will find a listing of relevant regulations, guidance materials and associations.

After reviewing the information provided, you may have some questions and want to find someone to talk to. You are in luck. The Virginia Small Business Assistance Program web site provides contact information.

Click on the Small Business Assistance Program button in the navigation graphic at the top of the page.
Choose Staff Members.
Here you will find contact information for VA SBAP staff members and regional small business liaisons.

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Searching the Web for Information on Air Regulations

To help you find resources concerning State and Federal air regulations, this guide provides web searching tips and a list of environmental compliance web sites. The section on "web searching tips" begins in section 10.

Below is a short list of web sites that provide environmental compliance information. Although most of the listed web sites focus solely on the air quality requirements, some sites provide information on water and waste regulations. The list includes sites that the author (the developer the VA SBAP web site) uses on a regular basis to find information on air quality requirements and guidance materials.

The VA SBAP web site provides access to additional environmental compliance resources on the Links to Other Programs and Resource page [www.deq.state.va.us/osba/sb_rscs.html].

Virginia environmental compliance web sites:

• Virginia Small Business Assistance Program
  Helping small businesses comply with the Clean Air Act and Virginia's air regulations.
  
• Virginia Department of Environmental Quality
  DEQ maintains its web site to encourage public understanding and awareness of air quality, water quality and waste management in Virginia.
• Virginia Air Regulations
  Access to Virginia air regulations from the Virginia Department of Environmental Quality web site
• Virginia Legislative Information System (LIS)
  Use the Virginia Legislative Information System to search for other legislative information by subject. The LIS provides 3 searchable databases:
  1. Search: The Code of Virginia .. statutory law
  2. Search: The Virginia Administrative Code .. state agency rules
  3. Search: Bills and Resolutions .. session legislation
• The Virginia Register of Regulations
  The Virginia Register" of Regulations is a comprehensive source of regulatory information that complements and supplements the Virginia Administrative Code. The text of proposed and final regulations, whether amended or newly adopted, is published in the "Register.
• Virginia Environmental Services Network (VESN)
  Up-to-date information on public and private sector environmental services providers

Federal environmental compliance web sites:

• EPA Office of Air and Radiation Policy Guidance Documents (OAR P & G)
  Information on the Clean Air Act amendments of 1990, including the updates, guidance materials, recently signed rules, etc.
• EPA Air Toxics Website (ATW)
  Central clearinghouse and repository for air toxics information
• EPA Office of Air and Radiation (OAR)
  Issues that affect the quality of our air, including air pollution, radon, acid rain, stratospheric ozone depletion, and pollution prevention
  • Airlinks
    Quick access to "what's new this week," "breaking news," and "hot topic" air & radiation information
• EPA Office of Air Quality Planning and Standards (OAQPS)
  Guidance documents, regulations, and regulatory activities related to the Clean Air Act Amendments of 1990
• EPA Small Business Environmental Home Page
  Helping small businesses access environmental compliance and pollution prevention information
• Federal Small Business Assistance Program (SBAP)
  Provides small business assistance materials and contact information to help small businesses meet the requirements of the 1990 Clean Air Act Amendments
• EPA Small Business Ombudsman Program Home Page
  Assisting small businesses in understanding and complying with environmental regulations
• EPA Education & Outreach Group
  Information on small business training, air pollution training, and environmental training
• EPA Federal Register Environmental Documents
  The Federal Register is the official daily publication for Rules, Proposed Rules, and Notices of Federal agencies and organizations, as well as Executive Orders and other Presidential Documents. The "EPA Federal Register Environmental Documents" contains the full-text of selected Federal Register documents issued from the EPA or other Federal Agencies that concern environmentally related issues.

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Locating Small Business Assistance Resources on the Web

To help you find small business assistance resources on the Web, this guide provides web searching tips and a list of relevant web sites. As previously stated, the "web searching tips" begin on section 10.

There is no such thing as a complete and comprehensive list of existing web sites. This guide provides a list of sites that the author thinks will be useful to small businesses operating in Virginia. Note that the VA SBAP web site provides access to additional resources on the Links page.

Small business assistance web sites:

• VA DEQ Office of Pollution Prevention
  Provides free, voluntary, non-regulatory, technical assistance and materials on how to prevent pollution
• Virginia Department of Business Assistance
  Devoted to the growth and success of existing business and industry
  • Small Business Development Division/Virginia Small Business Development Center Network
• National Federation of Independent Business
  Advocacy organization representing small and independent businesses
  • Virginia Chapter
• Virginia Chamber of Commerce
  The voice of business in Virginia
• Virginia Community College System
  Business and industrial training opportunities (workforce training)
• U. S. Business Advisor
  One-stop access to federal government information, services, and transactions
• U. S. Small Business Administration
  Offers financing, training and advocacy for small firms
  • VA District Office
  • National Ombudsman

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Web Searching Tips

Because the World Wide Web contains an enormous amount of information, it can be difficult to find the resources for which you are looking.

Two basic paths for finding new information on the Web:

• Using familiar sites to find new information
  • "Links" web page
  • "What's New" web page
• Using search engines to find new information
  • Search engines versus Internet directories
  • Boolean logic

Using Familiar Sites to Find New Information:

"Links" Page:
Most web sites provide a "Links" page, which lists additional Internet resources, i.e., provides hypertext links to additional web sites.  A "Links" page is a great resource for finding additional resources on a specific subject.

"What's New" Page:
"What's New" web pages are very common.  A web site developer will use a "What's New" page to list new resources, upcoming events, etc.  When looking for new resources in a web site that you use frequently, checking the "What's New" page should save you time.  Be aware that such pages may not always list every new item.

Using Search Engines to Find New Information:

Search Engine:
A search engine is a program which regularly searches the Internet, indexing every web site.  An individual uses a search engine to find information on the Internet by performing a keyword search or "query."   The engine scans all documents on the Web searching for the keyword or phrases that the user entered.

Internet Directory: 
An Internet directory is a database of Internet resources that are divided into subject categories and sub-categories.  One uses an Internet directory to find information in the database using the category options or a keyword search.

Many Internet directories have small business sections, which provide resources specific to the information needs of a small business.

Boolean Logic: 
When performing a keyword search, you can use Boolean logic to improve your search results.  Boolean logic allows you to link topics or keywords in order to narrow or expand a search by using the Boolean operators.  The most common operators are AND, OR and NOT.  Later in this section you will find additional information on how to use Boolean operators.

How to Use Boolean Logic
After becoming familiar with a few search engines, you may want to try using Boolean operators to improve your results.  When you are ready to use Boolean Logic, consult the help pages of the search engine site for specific instructions on how to use that engine, and to make sure that search engine allows you to use Boolean operators.  Of course, checking the help pages is not a bad idea, even if you just plan to search on a single keyword.

Operator:	AND
Purpose:	To narrow a search, use AND between keywords.  The search engine will only return web pages that have both keywords.
Example:	business AND small
Result:	Documents with both words.
Operator:	OR
Purpose:	To broaden a search, use OR between keywords.  The search engine will return web pages that contain either keyword.
Example:	business OR small
Result:	Documents with either "business" or "small."
Operator:	NOT
Purpose:	To limit a search, use NOT between keywords.  The search engine will only return web pages that contain the keyword that precedes the NOT.
Example:	business NOT small
Result:	Documents that contain "business" but not "small."
Operator:	NEAR
Purpose:	Using NEAR between keywords returns documents containing both keywords, and the keywords are located near each other in the text of the document.  You would use NEAR to specify that the keywords are related, as in the case of small business.

 

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Appendix A: Libraries which Provide Access to the Internet

This appendix provides a list of all of the public libraries in Virginia, and indicates which libraries have computers with Internet access for their patrons to use. Libraries are listed alphabetically by location (county, city or town). Most libraries, which provide Internet access, also have staff that can help you use the Internet.

The information on this appendix was provided by the Library of Virginia ("1997 Survey of Public Access to the Internet in Virginia Public Libraries"). The VA SBAP recommends that you contact your local library to see if there have been any changes in Internet services provided.

Libraries are listed alphabetically by location. Choose the letter with which you city/county begins, or scroll down the list.

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

Return to Table of Contents after viewing table.

Location	Library System	Main Web Site
Accomack	Eastern Shore Public Library	http://www.espl.org/
Albemarle	Jefferson-Madison Regional Library	http://jmrl.org
Alexandria	Alexandria Library	http://www.alexandria.lib.va.us
Alleghany	Charles P. Jones Memorial Library	http://www.covington.va.us/about_us/library.htm
Amelia	James L. Hamner Public Library	http://www.ameliava.com/library.htm
Amherst	Amherst County Public Library	http://www.acpl.us/
Appomattox	J. Robert Jamerson Memorial Library	http://65.169.41.33/Jamerson/default.asp
Arlington	Arlington County Public Library	http://www.co.arlington.va.us/lib/
Augusta	Augusta County Library	http://www.lib.co.augusta.va.us/
Return to Top of Appendix A
Location	Library System	Main Web Site
Bath	Rockbridge Regional Library	http://www.youseemore.com/rockbridge/about.asp
Bedford	Bedford Public Library System	http://www.library.bedford.va.us
Bedford County	Bedford Public Library	http://www.library.bedford.va.us
Bland	Smyth-Bland Regional Library	http://www.sbrl.org
Botetourt	Botetourt County Library	http://www.co.botetourt.va.us/libraries.html
Bristol	Bristol Public Library	http://www.bristol-library.org/
Brunswick	Meherrin Regional Library	http://www.meherrinlib.org
Buchanan	Buchanan County Public Library	http://www.bcplnet.org
Buckingham	Central Virginia Regional Library	(434) 392-6924
Buena Vista	Rockbridge Regional Library	http://www.lib.rang.gen.va.us/
Return to Top of Appendix A
Location	Library System	Main Web Site
Campbell	Campbell County Public Library	http://tlc.library.net/campbell/
Caroline	Caroline Library, Inc.	http://www.bealenet.com/~kbrooks/
Carroll	Galax-Carroll Public Library	http://galaxcarroll.lib.va.us
Charles City	Heritage Library	http://heritagelibrary.org
Charlotte	Charlotte County Public Library	http://www.cclibrary.net
Charlottesville	Jefferson-Madison Regional Library	http://jmrl.org
Chesapeake	Chesapeake Public Library System	http://www.chesapeake.lib.va.us
Chesterfield	Chesterfield County Public Library	http://library.co.chesterfield.va.us
Clarke	Handley Library, The	http://www.hrl.lib.state.va.us/
Clifton Forge	Clifton Forge Public Library	http://www.ci.clifton-forge.va.us/library.htm
Colonial Heights	Colonial Heights Public Library	http://www.colonial-heights.com/Library.htm
Covington	Charles P. Jones Memorial Library	http://www.covington.va.us/about_us/library.htm
Craig County	Roanoke City Public Library	http://www.ci.roanoke.va.us/depts/library/index.html
Culpeper	Culpeper County Library	http://tlc.library.net/culpeper
Cumberland	Cumberland County Public Library	http://www.cumberlandcountypubliclibrary.org
Return to Top of Appendix A
Location	Library System	Main Web Site
Danville	Danville Public Library	http://www.ci.danville.va.us/library/info.html
Dickenson	Lonesome Pine Regional Library	http://www.lprlibrary.org/
Dinwiddie	Appomattox Regional Library	http://www.arls.org/
Return to Top of Appendix A
Location	Library System	Main Web Site
Emporia	Meherrin Regional Library	http://www.meherrinlib.org
Essex	Essex Public Library	(804) 443-4945
Return to Top of Appendix A
Location	Library System	Main Web Site
Fairfax	Fairfax County Public Library	http://www.co.fairfax.va.us/library/
Falls Church	Mary Riley Styles Public Library	http://www.falls-church.lib.va.us
Farmville	Central Virginia Regional Library	(434) 392-6924
Fauquier	Fauquier County Public Library	http://www.fairfaxcounty.gov/library/
Floyd	Montgomery-Floyd Regional Library	http://www.montgomery-floyd.lib.va.us
Fluvanna	Fluvanna County Library	http://www.co.fluvanna.va.us/library.htm
Franklin	Franklin County Public Library	(540) 483-3098
Franklin City	Blackwater Regional Library	http://www.rawlslib.net/rawls/default.htm
Frederick	Handley Library, The	http://www.hrl.lib.state.va.us/
Fredericksburg	Central Rappahannock Regional Library	http://www.crrl.org
Front Royal	Samuels Public Library	http://www.shentel.net/library/samuels/
Return to Top of Appendix A
Location	Library System	Main Web Site
Galax	Galax-Carroll Public Library	http://galaxcarroll.lib.va.us
Gloucester	Gloucester Library	http://www.co.gloucester.va.us/lib/home.html
Goochland	Pamunkey Regional Library	http://www.pamunkeylibrary.org
Grayson	Wythe-Grayson Regional Library	http://wythegrayson.lib.va.us
Greene	Jefferson-Madison Regional Library	http://jmrl.org
Greensville	Meherrin Regional Library	http://www.meherrinlib.org
Return to Top of Appendix A
Location	Library System	Main Web Site
Halifax	Halifax County/South Boston Regional Library	http://www2.halifax.com/library/
Hampton	Hampton Public Library	http://www.hamptonpubliclibrary.org
Hanover	Pamunkey Regional Library	http://www.pamunkeylibrary.org
Harrisonburg	Massanutten Regional Library	http://www.mrlib.org/
Henrico	Henrico County Public Library	http://www.co.henrico.va.us/library/
Henry	Blue Ridge Regional Library	http://www.brrl.lib.va.us
Highland	Highland County Public Library	http://www.highlandlibrary.com
Hopewell	Appomattox Regional Library	http://www.arls.org/
Return to Top of Appendix A
Location	Library System	Main Web Site
Isle of Wight	Walter Cecil Rawls Library and Museum	http://www.rawlslib.net/rawls/default.htm
Return to Top of Appendix A
Location	Library System	Main Web Site
James City	Williamsburg Regional Library	http://www.wrl.org
Return to Top of Appendix A
Location	Library System	Main Web Site
Kilmarnock	Lancaster Community Library	http://www.lancasterlibrary.org/
King and Queen	Pamunkey Regional Library	http://www.pamunkeylibrary.org
King George	Lewis Egerton Smoot Memorial Library	http://www.smoot.org/
King William	Pamunkey Regional Library	http://www.pamunkeylibrary.org
Return to Top of Appendix A
Location	Library System	Main Web Site
Lawrenceville	Meherrin Regional Library	http://www.meherrinlib.org
Lancaster	Lancaster County Public Library	http://www.lancasterlibrary.org/
Lee	Lonesome Pine Regional Library	http://www.lprlibrary.org/
Lexington	Rockbridge Regional Library	http://www.lib.rang.gen.va.us/
Loudoun	Loudoun County Public Library	http://state.vipnet.org/loudoun/lcpl/
Louisa	Jefferson-Madison Regional Library	http://jmrl.org
Lunenburg	Southside Regional Library	http://www.srlib.org
Lynchburg	Lynchburg Public Library	http://www.ci.lynchburg.va.us/publiclibrary/
Return to Top of Appendix A
Location	Library System	Main Web Site
Madison	Madison County Library, Inc	(540) 948-4720
Manassas	Prince William Public Library	http://www.pwcgov.org/library/
Manassas Park	Prince William Public Library	http://www.pwcgov.org/library/
Martinsville	Blue Ridge Regional Library	http://www.brrl.lib.va.us
Mathews	Mathews Memorial Library	http://www.mathewslibrary.org/
Mecklenburg	Southside Regional Library	http://www.srlib.org
Middlesex	Middlesex County Public Library	http://www.youseemore.com/middlesex/default.asp
Montgomery	Montgomery-Floyd Regional Library	http://www.montgomery-floyd.lib.va.us
Return to Top of Appendix A
Location	Library System	Main Web Site
Narrows	R. Iris Brammer Public Library	(540) 726-2884
Nelson	Jefferson-Madison Regional Library	http://jmrl.org
New Kent	Heritage Library	http://heritagelibrary.org
Newport News	Newport News Public Library System	http://www.newport-news.va.us/library/
Norfolk	Norfolk Public Library	http://www.npl.lib.va.us
Northampton	Eastern Shore Public Library	http://www.espl.org/
Northumberland	Northumberland County Public Library	http://www.eaglesnest.net/nulibrary/
Norton	Lonesome Pine Regional Library	http://www.lprlibrary.org/
Nottoway	Nottoway County Library	http://www.nottlib.org/
Return to Top of Appendix A
Location	Library System	Main Web Site
Orange	Orange County Public Library	http://tlc.library.net/orange
Return to Top of Appendix A
Location	Library System	Main Web Site
Page	Rockingham Public Library	http://www.mrlib.org/
Patrick	Blue Ridge Regional Library	http://www.brrl.lib.va.us
Pearisburg	Pearisburg Public Library	No website at this time.
Petersburg	Petersburg Public Library	http://www.ppls.org
Pittsylvania	Pittsylvania County Public Library	http://www.pcplib.org
Poquoson	Poquoson Public Library	http://www.ci.poquoson.va.us/library/
Portsmouth	Portsmouth Public Library	http://www.ci.portsmouth.va.us/ppl/index.htm
Powhatan	Powhatan County Public Library	http://www.powhatanlibrary.org
Prince Edward	Central Virginia Regional Library	(434) 392-6924
Prince George	Appomattox Regional Library	http://www.arls.org/
Prince William	Prince William Public Library	http://www.pwcgov.org/library/
Providence Forge	Heritage Public Library	http://heritagelibrary.org
Pulaski	Pulaski County Library	http://www.pclibs.org/
Return to Top of Appendix A
Location	Library System	Main Web Site
Radford	Radford Public Library	http://www.radford.va.us/library
Rappahannock	Rappahannock County Library	http://www.rappahannocklibrary.org/
Richmond County	Richmond County Library	http://www.rcc.vccs.edu/public/library/publib/index.htm
Richmond City	Richmond Public Library	http://www.richmondpubliclibrary.org
Roanoke County	Roanoke County Public Library	http://www.co.roanoke.va.us/library/
Roanoke City	Roanoke City Public Library	http://www.ci.roanoke.va.us/depts/library/index.html
Rockbridge	Rockbridge Regional Library	http://www.lib.rang.gen.va.us/
Rockingham	Massanutten Regional Library	http://www.mrlib.org/
Russell	Russell County Public Library	http://russell.lib.va.us/
Return to Top of Appendix A
Location	Library System	Main Web Site
Salem	Salem Public Library	http://www.salemlibrary.info/
Scott	Lonesome Pine Regional Library	http://www.lprlibrary.org/
Shenandoah	Shenandoah County Library	http://www.shenandoah.co.lib.va.us/
Smyth	Smyth-Bland Regional Library	http://www.sbrl.org
South Boston	Halifax County/South Boston Regional Library	http://www2.halifax.com/library/
Southampton	Blackwater Regional Library	http://www.rawlslib.net/rawls/default.htm
Spotsylvania	Central Rappahannock Regional Library	http://www.crrl.org
Stafford	Central Rappahannock Regional Library	http://www.crrl.org
Staunton	Staunton Public Library	http://www.staunton.va.us/library/spinlibr.htm
Suffolk	Suffolk Public Library System	http://www.suffolk.lib.va.us/
Surry	Blackwater Regional Library	http://www.rawlslib.net/rawls/default.htm
Sussex	Blackwater Regional Library	http://www.rawlslib.net/rawls/default.htm
Return to Top of Appendix A
Location	Library System	Main Web Site
Tazewell	Tazewell County Public Library	http://www.tcplweb.org
Return to Top of Appendix A
Location	Library System	Main Web Site
Virginia Beach	Virginia Beach Public Library	http://www.vbgov.com/libraries/
Return to Top of Appendix A
Location	Library System	Main Web Site
Warren	Samuels Public Library	http://www.shentel.net/library/samuels/
Washington	Washington County Public Library	http://www.wcpl.net
Waynesboro	Waynesboro Public Library	http://www.waynesborova-online.com/departments/publiclibrary/about.html
Westmoreland	Central Rappahannock Regional Library	http://www.crrl.org
Williamsburg	Williamsburg Regional Library	http://www.wrl.org
Winchester	Handley Library, The	http://www.hrl.lib.state.va.us/
Wise	Lonesome Pine Regional Library	http://www.lprlibrary.org/
Wythe	Wythe-Grayson Regional Library	http://wythegrayson.lib.va.us
Return to Top of Appendix A
Location	Library System	Main Web Site
York	York County Public Library	http://www.yorkcounty.gov/library/index.html
Return to Top of Appendix A

Return to Table of Contents

Appendix B: Cyber Cafes in Virginia

A Cyber Cafe is a restaurant or cafe which offers a menu of food, beverage and computer technology. Most notably Cyber Cafes offer access to the Internet. The pricing schedule of computer services varies from cafe to cafe. You may have to pay $2.50 for 15 minutes on the Net or $4.50 for 30 minutes.

The information in this Appendix was found by searching the Web. No attempt has been made to ensure that the cafes listed here are still in business, still at the same address, etc. Please call the cafe before you go.

Arlington
Atomic Grounds Coffeehouse & Cyberlounge
1555 Wilson Blvd
Arlington, VA 22204
703-524-2154

Charlottesville
Mudhouse Cafe
213 West Main Street
Charlottesville, Virginia
804-984-6833

Staunton
Cyber Cafe& Training Center
105 E. Beverley Street
Staunton, Virginia 24401
540-887-8402

Virginia Beach
WebCity Cyber Cafe
116 S. Independence Blvd
Virginia Beach, Virginia
757-490-8690

Washington, DC
cyberSTOP cafe
1513 17th Street NW
Washington DC 20036
202-234-2470

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Appendix C: pdf, Acrobat Reader and Netscape

The purpose of this Appendix is to instruct readers how to download the Acrobat Reader software, install this software on your computer, and use Acrobat Reader with a Web browser. If you have never installed software on a personal computer, you may want to consult your computer company's technical assistance staff or a friend or colleague.

Pdf - Portable Document Format

Adobe Acrobat Reader - software program that allows users to view and print pdf files

Downloading Acrobat Reader
You can obtain a free copy of the Acrobat Reader from the Adobe web site (www.adobe.com) at the following address: www.adobe.com/prodindex/acrobat/readstep.html

Scroll down the web page until you find the section titled "Download the free Adobe Acrobat Reader by following these easy steps." Complete the three steps, and then scroll until you find the "Download" button. The download button links you to the web page that provides the software file or executable file for Acrobat Reader that you want to download (save to computer's hard drive).

Click on one of the Acrobat installer applications, for example Download ar32e301.exe from USA. You may need to use the "Save Next Link As..." or "Save to Disk" functions of your Web browser.

Installing Acrobat Reader
After the download is complete, exit your Web browser. Next, you need to "run" the executable file, in order to load the software onto your computer.

Configuring Netscape to Open Acrobat Reader
You can instruct the Netscape browser to automatically open the Acrobat Reader when you select a pdf file (when you click on a pdf link). If your browser does not have such a feature, then you will need to save the pdf file, exit the browser and open Acrobat Reader, in order to view the pdf file. The following instructions are for the Netscape Navigator Gold browser. I recommend reading any instructions provided by your Web browser and by Adobe!

1. Choose Options from the toolbar at the top of the screen.
2. Choose General Preferences.
3. Choose Helpers.
4. Find x-application/pdf under File type in the box OR
   
   Select the Create New Type button. Type "application" or "x-application" (see below) in the Mime Type box and "pdf" in the Mime Subtype box. Click on the OK button.
5. Beside Action, choose the Launch the Application option.
6. Click on the Browse button. Locate & select the Reader executable file (for the Window 3.1 the file should be: acrobat3\read16\acrord16.exe) from the computer's hard drive.
   

Netscape - browser software that allows users to access files on the World Wide Web

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Application Vs X-Application
x-application - opens Acrobat Reader in the Browser window
application - opens separate window for Acrobat Reader

Note:  The file names provided may be different than the file names that you will use. Adobe may name the executable files differently for each version (Windows 3.1, Windows 95, etc.). If you have any problems, use the instructions provided on the Adobe web site.

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Appendix D: Additional Internet Guides, Online and Print

This guide was a good start but you want to know where you can find more information. Below you will find a list of additional resources that go into further detail on the subjects of the Internet, the Web and E-mail.

The symbol indicates that the resource was used in the creation of this guide.

Internet Guides in Print
There is a large selection of Internet guides in the For Dummies� book series. Below are a few examples. You should have no problem finding these books. Book stores and computer stores carry books from the For Dummies� series.

America Online� For Dummies�, 4th Edition
Dummies 101�: Internet Explorer 4 For Windows�
Dummies 101�: Netscape� Navigator
Dummies 101�: The Internet For Windows� 98
E-mail For Dummies� 2nd Edition
Internet Directory For Dummies�, 2nd Edition
Internet For Dummies�, 5th Edition, The
Internet For Macs� For Dummies� Quick Reference, 3rd Edition, The
Netscape� and the World Wide Web For Dummies� 2nd Edition
Researching Online For Dummies�
World Wide Web Searching For Dummies�, 2nd Edition

Internet Guides Online

GET IT JOE!
www.california.com/~getitjoe/joemain.html (No longer an active link)

Learn the Net
www.learnthenet.com/english/index.html

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If you are looking for a specific term, select the letter with which the word begins and press the left mouse key down. Otherwise browse through the listing.

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

Return to Table of Contents after viewing list.

Return to Table of Contents

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"1997 Survey of Public Access to the Internet in Virginia Public Libraries." Library of Virginia.

Davis, Jim and Meryle Mishkin. "JOE Learn about Internet and WWW." GET IT JOE! Copyright 1995. 7 Dec. 1995. Global Infonet (http://www.california.com/~getitjoe/internet.html) - No longer an active link.

Davis, Jim and Meryle Mishkin. "JOE learn about hardware and software for Internet access." GET IT JOE! Copyright 1995. 7 Dec. 1995. Global Infonet (http://www.california.com/~getitjoe/hwsw.html) - No longer an active link.

Davis, Jim and Meryle Mishkin. "JOE Internet Service Providers." GET IT JOE! Copyright 1995. 7 Dec. 1995. Global Infonet (http://www.california.com/~getitjoe/isp.html) - No longer an active link.

Davis, Jim and Meryle Mishkin. "What is GET IT JOE?." GET IT JOE! Copyright 1995. 7 Dec. 1995. Global Infonet (http://www.california.com/~getitjoe/joe1e.html) - No longer an active link.

"Internet Access Guide to the Information Superhighway." US EPA, TNRCC and Outreach Communications Corporation. July 1996.

Levine, John R., Carol Baroudi and Margaret Levine Young. The Internet For Dummies 5th Edition. Copyright 1998. IDG Books Worldwide, Inc.

The List: the Definitive ISP Buyer's Guide. Copyright 1998. Mecklermedia (http://thelist.internet.com/)

"Searching the Web." Learn the Net. Copyright 1996-1998. 18 Aug. 1998. Michael Lerner Productions (http://www.learnthenet.com/english/index.html)

"Internet Tour." Central Rappahannock Regional Library System Web (http://www.answerpoint.org/subpage.asp?category_id=63)

The following web sites were used in the development of this Appendix F:

Associate Members of the International Association of Cyber Cafes,
http://www.spintheweb.com/~jitters/cgi-bin/form/checka.cgi - No longer an active link.

Curious Cat Travel Books Cyber Cafe Guide
http://www.curiouscat.net/travel/cybercafe/usacafes.cfm

American Cyber Cafes - Global Computing
http://www.globalcomputing.com/cafes.html

The Cyber Cafe Guide
http://www.cybercafeguide.com/

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